Just finished the third inspection of my Kelana Mahkota Condominium and finally (!) I am relieved to say most of the defects have been attended to. Suffice to say, this coiincides with the approval of the certificate of fitness and the developers are looking at concluding the project for handover as soon as possible.
As my title suggests, I have been far from happy with the level of customer service and more importantly, the end product deliverables. Naive as I may seem, when a sales representative claims that the actual unit is identical in dimension to the show unit, and that the same would apply to the quality of tiles and fixtures, he/she should be held to this "truth" at the expense of say... their heads? After more than 2 years waiting in anticipation, I suffered the same type of anti-climax as most first time Malaysian home owners upon inspecting the unit. It's a cocktail (or should I say mocktail) of massive disappointment, anger and anguish that could result in murder - except in this case, I would probably have to take a number given the developer's reputation...
Still, friends tell me that I got off easy, despite decidedly sub-standard kitchen tiles, and that it was time to move in or move on. Decisions, decisions...
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